At SAP3D, we strive to deliver a seamless and satisfactory experience to our valued customers. This Cancellation and Refund Policy outlines the guidelines and procedures regarding order cancellations and refunds. By placing an order with us, you agree to comply with the terms and conditions stated below.
1. Order Cancellation:
Customers may request order cancellations under the following conditions:
- Custom Orders: Custom 3D printing orders cannot be canceled once the production process has commenced. However, if you wish to cancel a custom order before production starts, please contact us immediately to discuss the possibility of cancellation.
- Standard Orders: For standard orders that have not yet been processed, you may request a cancellation by contacting our customer support team. We will make every effort to accommodate your request, subject to the order status.
2. Refund Eligibility or Return Policy:
Refunds will be considered under the following circumstances:
- Quality Issues: If you receive a 3D printed product with significant defects or quality issues, please contact us within 7 days of delivery. We may require visual evidence to assess the problem. If the issue is verified, we will offer a refund or replacement based on your preference.
- Order Cancellation: If your order qualifies for cancellation as per Section 1, and the cancellation request is approved before production begins, a full refund will be issued to the original payment method used.
- How Should I Return: If it is not a customizable product, you can return it with all the tags came with the product, No charges for the return and replacement.
- Can I return in store directly?: yes, you ac walk in and return it in the store even if you purchased through online within the return window completes and product condition should be new with all tags assigned to it.
3. Refund Process:
- For refunds related to quality issues or cancellations approved before production, we will process the refund within 14 business days from the date of approval.
- Refunds will be issued to the original payment method used during checkout.
4. Non-Refundable Circumstances:
- Change of Mind: We do not offer refunds for orders based on a change of mind after the production process has started.
- Custom Orders: As custom 3D printing orders are tailored to your specifications, they are non-refundable once production has commenced.
5. Shipping Costs:
Shipping costs for returned items will not be refunded unless the return is a result of our error or a defective product.
6. Return of Defective Products:
If you are eligible for a refund due to a defective product, we may request you to return the item. We will provide you with instructions for the return process, and once the item is received and inspected, the refund will be processed as per Section 3.
7. Contact Us:
If you wish to request an order cancellation or discuss a refund, please contact our customer support team via the provided channels on our website. Include your order details and the reason for the request to expedite the process.
8. Changes to the Policy:
SAP3D reserves the right to modify or update this Cancellation and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.
By placing an order with SAP3D, you acknowledge that you have read and understood this Cancellation and Refund Policy and agree to abide by its terms and conditions. If you have any questions or require further clarification, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to assist you throughout your 3D printing journey.